Healthcare Delivery Systems – Week 2 MAA Certificate Portal Work

Medical Administrative Assistant – Study Guide

Each week, you will access the Certified Medical Administrative Assistant study guide work through the NHA Portal. You are expected to complete the list of activities in each weekly Certificate Portal Work assignment. These activity modules are consecutive – meaning on-going or back-to-back. Each time you log in, the NHA Portal will begin wherever you have left off.

Below is the list of activities to be completed:

1. Scheduling

a. Book Scheduling

i. Book Scheduling

ii. Appointment Books

b. Types of Scheduling

i. Wave Booking

ii. Modified Wave Booking

iii. Double-Booking

iv. Stream/Time-Specific Scheduling

v. Open Booking

vi. Cluster Booking

c. Pop-Up: Wave Booking vs. Stream Scheduling

d. Determining Scheduling Needs

i. Determining Scheduling Needs

ii. Patient Needs

iii. Return Appointments

Please follow the directions below to submit a report of this completion to the Blackboard dropbox for your grade.

This week you will also begin to work on the Practice Exam. Answer questions 1-33 of the Exam (Version A) NOTE: These practice exams may contain content that we have not yet studied. That is OK; this is a learning activity. Grading is not based on your score from the exam.