Category	Exemplary 9-10 points	Proficient 8 points	Developing 7 points	Beginning 6 points
Scenario A: Relevant Details	Student clearly describes the situation in detail. Includes all important identifying information.	Student provides the important background information but leaves out details. Includes most of the important identifying information.	Student gives minimal identification and information on the situation. Important details may be left out.	Student does not give any information on the situation. Does not provide any identifying information.
Scenario A: Intent	Student clearly states the request of the instructor.	Student does not clearly state a request or question, but it can be inferred.	Student begins to communicate what they are requesting.	Email does not communicate what the student is asking for.
Scenario A: Professionalism and Netiquette	Email is clearly communicated in an appropriate and polite manner.	Email is communicated in an appropriate manner.	Email is communicated somewhat appropriately. May utilize passive-aggressive tactics.	Email is inappropriate, impolite, and / or utilizes unacceptable or abrasive language exhibiting a lack of appropriate netiquette.
Scenario A: Written Communication	No “text-speak” is used. Grammar / spelling has minimal errors.	Little to no “text-speak” is used; email is in complete sentences and does not contain “all caps”. Grammar / spelling is accurate enough for email to be read and understood.	Some “text-speak” or “all caps” is used. Email is not in complete sentences or does not contain punctuation.	Grammar/ spelling and “text-speak” makes email impossible to understand. Email utilizes “all caps”.
Scenario B: Relevant Details	Student clearly describes the situation in detail. Includes all important identifying information.	Student provides the important background information but leaves out details. Includes most of the important identifying information.	Student gives minimal identification and information on the situation. Important details may be left out.	Student does not give any information on the situation. Does not provide any identifying information.
Scenario B: Intent	Student clearly states the request of the instructor.	Student does not clearly state a request or question, but it can be inferred.	Student begins to communicate what they are requesting.	Email does not communicate what the student is asking for.
Scenario B: Professionalism and Netiquette	Email is clearly communicated in an appropriate and polite manner.	Email is communicated in an appropriate manner.	Email is communicated somewhat appropriately. May utilize passive-aggressive tactics.	Email is inappropriate, impolite, and / or utilizes unacceptable or abrasive language exhibiting a lack of appropriate netiquette.
Scenario B: Written Communication	No “text-speak” is used. Grammar / spelling has minimal errors.	Little to no “text-speak” is used; email is in complete sentences and does not contain “all caps”. Grammar / spelling is accurate enough for email to be read and understood.	Some “text-speak” or “all caps” is used. Email is not in complete sentences or does not contain punctuation.	Grammar/ spelling and “text-speak” makes email impossible to understand. Email utilizes “all caps”.