Healthcare Delivery Systems – Week 3 Certificate Work

Medical Administrative Assistant – Study Guide

Each week, you will access the Certified Medical Administrative Assistant study guide work through the NHA Portal. You are expected to complete the list of activities in each weekly Certificate Portal Work assignment. These activity modules are consecutive – meaning on-going or back-to-back. Each time you log in, the NHA Portal will begin wherever you have left off.

Below is the list of activities to be completed:

1. Scheduling

a. Providers’ Preferences

i. Providers Preferences

ii. Providers Tasks

iii. Matrix

b. Appointment Length

c. Pop-Up: Factors for Scheduling

d. Following Appointment Protocols

i. Appointment Protocols

ii. Late Patients

iii. Emergency Calls

Please submit a report of this completion to the Blackboard dropbox for your grade.

***Refer to your Week 2 Certificate Work assignment for instructions of how to run and submit a report.